CAQ AG Factory Systems:
Innovation in the Name of Quality

We are a company that has developed itself from a pioneer in the field of quality-related software back in the 1980s to one of the global technology leaders for management software solutions today.

CAQ AG is a management software manufacturer with a focus on strategic quality management and operational quality assurance. Its CAQ.Net software products help its customers facilitate a companywide quality mindset by offering solutions in areas such as process management, document management, training management, audit management, risk management, complaint management, and calibration management as well as quality inspection management. Apart from the development and implementation of software solutions, CAQ AG also offers services relating to its products that include the provision of expert user trainings, facilitation of SaaS hosting, and integration of artificial intelligence.

I. Quality: It’s in Our DNA

We live and breathe quality in all our business operations: From the selection of our team and partners, our day-to-day processes and how we handle information security and data privacy, all the way to our products and close customer relationships – we apply the highest standards of quality to everything we do and always have continuous improvement in mind. We are, however, very much aware that you always have to be prepared and ready to challenge or rethink any process.

II. The Concept of Standard Software

Regardless of company size or line of industry: The requirements regarding management systems that are formulated in standards and regulations, are in fact very similar. If you take a closer look at said requirements, you quickly realize that they merely differ regarding terminology, security aspects, and individual emphases. This reality lays the perfect groundwork for freely configurable standard software.

With the idea of standard software for quality assurance in mind, Hans-Jörg Brück, Klaus Schumacher and Michael Schwarz consolidated all the experience and know-how they had acquired during the development of project software since 1981 as well as their comprehensive knowledge in the areas of quality management training and consulting to found CAQ AG Factory Systems in 1993 and assist manufacturing SMEs with their standard software. In 2013, the founders of CAQ AG went into well-deserved retirement and sold the company to the three current owners and board members – thus successfully performing a generational change and passing of the baton.

The customers of CAQ AG have always been able to profit from the fact that they can perform and administrate a variety of software-related tasks such as installation, connection of peripheral IT, and design of evaluations and reports all by themselves – without the need for assistance by developers or consultants of CAQ AG. This simplicity is and will always remain an integral part of our product philosophy: A product philosophy, from which companies hailing from virtually all lines of industry and ranging in size from SMEs to multinational corporations, are able to profit.

III. Company Culture & Self-Conception

We stand for a solidary, multicultural society and the responsible use of resources. Building on this foundation, the cornerstones of our corporate culture include sustainability, innovation, enthusiasm, and long-term relationships. We not only project this culture onto our team members but also live it throughout our customer relationships. We are tremendously proud of the loyal and long-lasting employment relationships and the long ties to our customer-base.

We aim to always provide our customers with the best, most sophisticated, and up-to-date software solutions the market has to offer, and support them on their journey to success. We see ourselves as tool and solution provider for our customers, as our software enables them to implement superior processes and produce high-quality goods. Product quality has a direct impact on the success of a company, and we believe that we and our solutions directly contribute to said success. Hence, we are not only proud of our own products but are also proud of the products of our customers.

Our software may not be the cheapest on the market, but we never intended to be the cheapest provider.

IV. What Does the Future Have in Store?

We know how to react to changes in regulations and standards or IT and market conditions and implement changes in the interests of our customers – devising, improving, and upholding related processes
has always been our game. Even though we consistently orient ourselves toward the latest technologies, we always operate with an adequate degree of caution and do not blindly follow the latest IT trends.
It is our aim to create real benefits for our customers by integrating state-of-the-art technologies and assisting them throughout their daily work.

We plan to continue our steady, organic growth in the future – without the use of outside capital. As part of this growth, it is important for us to maintain partnerships and professional cooperation with our customers and to continue to be a reliable, future-proof employer for our team members.

We know that implementing a quality management software solution is not a short-term decision you make for one year – our customers want consistency and continuity. We have proven this over the last thirty years and will continue to do so for the next thirty years.

We are your reliable partner in all matters relating to quality and will support you throughout whatever the digital future may bring.