Complaint Management Software

Improved monitoring of deviations &
simplified decision-making

Efficient action control &
effectiveness verification

Transparent
documentation of deviations

Efficient Complaint and Nonconformity Management

The complaint management software REM.Net enables you to turn complaints into opportunities. Use the highly refined analytical tools, cost management functions, and methods for root cause analysis in the software in order to comprehensively screen complaints and be able to react immediately. Use the software to efficiently and systematically analyze mistakes and process violations in order to detect their causes and triggers. Identify the hidden causes of complaints and uncover potential for improvement by analyzing error concentration patterns or weak points in production.

The software provides consistent support during the entire complaint management workflow. It accompanies you from the initial entry of the service request all the way to its completion and systematically yields invaluable information throughout every processing step. Thanks to its user-friendly assistants, you will always receive hands-on support by the program and will never be left alone throughout the complaint management process: all the way from comprehensive action management to customer service functions.

Functions of the Complaint Management Software



Complaint & Deviation Management
Creation and processing of customer, supplier and internal complaints with free detail specification and individual workflows
CAPA (Corrective And Preventive Actions)
CAPA-SoftwareStrict implementation of cross-modular CAPA actions
Wizard support
Wizard-based recording and processing with integration of images, videos etc. via drag & drop
Workflow definition & task monitoring
Efficient action tracking and assessment of action effectiveness with automatic reminders and warning functions
Comprehensive error description & risk assessment
Recording of error location, error type and error cause as well as use of the knowledge database with display of repeat errors & text templates for standardized formulation & error description as well as risk assessment via 2D matrix
Comprehensive root cause analysis
Root cause analysis via Ishikawa diagram and 5 why method in the spirit of an RCA software
AI Assistant
Identification of root causes and completion of the Ishikawa diagram using the integrated AI assistant
Integration into existing data structures
Information synchronization via interface to other systems such as ERP or CRM
8D Reports
8D report software: Create integrated 8D reports as well as individual reports and print documents at a click
Evaluations and analyses
Short and long-term evaluations, for example for the identification of cost factors or the duration of action processing
Connection to web portals
Exchange of complaints with suppliers / customers

Error analysis based on Ishikawa diagram

Creation & processing of complaints via browser

Create nonconformities easily via wizard

Ready-to-use & individual 8D reports

Creation & processing of actions via browser

Is/Is Not Analysis

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Cross-Modular Functions

Automatic inspection order registration in the software for inspection planning & quality inspection Compact.Net from REM.Net
Integrated connection to the Risk Management Software Risk.Net as a knowledge base for risk analyses
Direct access to the applicable, imported, controlled documents from the Document Management Software QBD.Net

Standards-Compliance of the Complaint Management System

DIN EN ISO 9001
DIN EN ISO 13485
FSSC 22000
DIN ISO 10002
IATF 16949
DIN EN 9100
DIN EN ISO/IEC 17025
FDA 21 CFR Part 820.100
FDA 21 CFR Part 820.198
FDA 21 CFR Part 11
GMP
IFS
More Regulations »